Customer Service
	How to Customize Your Fresh Box
	How to Get the Go Ontario! Fresh Box
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	Order Deadlines
	Service and Schedule Updates
	FAQ
		About How Deliveries Work
		About My Account
		About Our Products
		About Organic Produce
		About Our Certified Organic Meat
		About Our Meat Handling Practices
		About Our Organic Meat Prices
		About the Ethics of FDO Selling Meat
		About GMOs
	Gift Certificates
	Contact Us

FAQs About Our Delivery Service:

When will my Fresh Box^™ be delivered?
What if I'm not home for a delivery?
What if I'm going away on vacation or need to take a break for a week or two?
Can I pick up my Fresh Box^™?
How is my Fresh Box^™ delivered?
What if I forget to leave my Rubbermaid container at my front door?
What if I live in an apartment building?

When will my Fresh Box^™ be delivered?

Front Door Organics delivers your Fresh Box^™ weekly or every second, third or fourth week between 12 noon and 10 p.m. You don't have to be home to receive your delivery - in fact our service is based on an ‘unattended delivery model’. We drop, ring and run!

Your delivery day depends on your address. Visit the Delivery Areas and Days page of the Our Service section of the website for a breakdown of where we are in Toronto Monday to Friday (includes maps).

We're sorry that we cannot specify a delivery time beyond the noon-to-ten window. We manage the routes in the most efficient way possible, considering traffic flow and congestion, using the least amount of fuel to make the maximum number of deliveries.

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What if I'm not home for a delivery?

You don't have to be at home for Front Door Organics to deliver your Fresh Box^™. We leave the box on your front porch, in your front vestibule, in your apartment building lobby or at another mutually agreeable place. It'll be waiting for you when you get home. Please note: in the colder winter months, the Fresh Box^™ won't survive the night outdoors without freezing, so don't forget to take it inside.

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What if I'm going away on vacation or need to take a break for a week or two?

To skip a delivery, please let us know by noon at least two days in advance of your delivery or if you are a Monday customer, by noon on the Sunday before your delivery. If you need to skip a delivery with less than two days’ notice, we would be happy to donate the food we have already ordered for you to Anduhyaun Women's Shelter, but you will be charged for this delivery.

You can arrange to skip deliveries online by logging in and selecting "Add/Remove Skip Dates." Click on the date(s) you'll be away and then click 'Submit'. You can also email us at info@frontdoororganics.com or phone us at 416.201.3000 to arrange to skip deliveries.

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Can I pick up my Fresh Box^™?

Yes! And you'll receive a $3 discount every time you pick up your Fresh Box^™. We are at 415 Horner Ave., Unit 9, and you can pick up your Fresh Box^™ Tuesday through Friday between 12 noon and 4 p.m. Phone us at 416.201.3000 to make arrangements.

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How is my Fresh Box^™ delivered?

Front Door Organics delivers your organic groceries in a reusable, sturdy, sealed Rubbermaid container. You pay a one-time, refundable deposit of $10 on this container. Each delivery, we'll pick up your empty Rubbermaid and leave you with one full of fresh organic groceries. We ask that you rinse out your Rubbermaid containers before leaving them out for pick up, we also clean them at our warehouse.

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What if I forget to leave my Rubbermaid container at my front door?

That's okay. We'll get it from you at our next delivery date — and we'll still leave your Fresh Box^™ for you! Please put both empty Rubbermaid containers out for the next delivery.

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What if I live in an apartment building?

Front Door Organics delivers to many of Toronto's apartment buildings as well as to houses. Because each apartment building is different, call us at 416.201.3000 and together, we'll make arrangements to get your Fresh Box^™ to you.

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